Download Building Conflict Competent Teams (J-B CCL (Center for by Craig E. Runde, Tim A. Flanagan PDF

By Craig E. Runde, Tim A. Flanagan

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Additional info for Building Conflict Competent Teams (J-B CCL (Center for Creative Leadership))

Sample text

We just need to reach out to them. Sally: That’s not the way I see it. indd 23 4/24/08 12:26:38 PM 24 BUILDING CONFLICT COMPETENT TEAMS match them, they’ll pass us by, and we won’t be able to sell our products. Ken: I’m not sure I buy that argument. Can you clarify what competitive threats you’re talking about? Sally: Well, I’m particularly concerned with our low-end product line. Reports in the trade press suggest that XYZ Co. is coming out with better-performing models this spring, and they’ve always been strong competitors on price.

We just need to reach out to them. Sally: That’s not the way I see it. indd 23 4/24/08 12:26:38 PM 24 BUILDING CONFLICT COMPETENT TEAMS match them, they’ll pass us by, and we won’t be able to sell our products. Ken: I’m not sure I buy that argument. Can you clarify what competitive threats you’re talking about? Sally: Well, I’m particularly concerned with our low-end product line. Reports in the trade press suggest that XYZ Co. is coming out with better-performing models this spring, and they’ve always been strong competitors on price.

Some prefer to deal directly with the issue. This is typically the approach in North America and northern Europe. indd 26 4/24/08 12:26:39 PM WHERE CONFLICT COMES FROM 27 Other cultures, including many in Asia, prefer to be less direct, even delivering messages through third parties. Some cultures prefer to be expressive about emotions associated with conflict, while others are more restrained (Hammer, 2003). In our multicultural world, these differences can create problems. At a recent conference in China, I (Craig) participated in discussions about conflict with businesspeople from around the world.

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